Terms & Conditions

Welcome to WowScore (“Platform” or “App”), operated by KGIL Technologies Private Limited (“Company”, “we”, “us”, or “our”). By accessing or using WowScore, you agree to these Terms and Conditions.

WowScore is a credit-improvement and guidance platform that provides information, insights, recommendations, and personalised plans to help users understand and improve their credit profile.

WowScore does not provide, sanction, approve, arrange, or disburse any loans or credit facilities. Any credit-related decision is made solely by the relevant lender or financial institution.

Users must provide accurate information, maintain the confidentiality of their account credentials, and use the App only for lawful purposes. WowScore does not guarantee any specific improvement in credit score or approval of any financial product.

For any queries, please contact us at support@wowscore.ai.

• “Credit Information Companies” or “CIC” means TransUnion CIBIL Limited, Equifax Credit Information Services Private Limited, Experian Credit Information Company of India Private Limited, CRIF High Mark Credit Information Services Private Limited, or any other credit information company granted a certificate of registration by the Reserve Bank of India (“RBI”).
• “Credit Information” means your credit information obtained from Credit Information Companies, including credit scores, credit history, the amounts and nature of loans or credit facilities granted or proposed, security taken, guarantees furnished, and income or expense details.
• “Services” means the credit score improvement and advisory services, credit score monitoring, UPI payment services, lending marketplace services, and related financial products and services made available on the WowScore Platform.
• “KYC” means documents under the “know your customer” guidelines issued by the RBI, including address proof, identity proof, income proof, PAN, or other officially valid documents.
• “Partner” or “Regulated Entity (RE)” means any bank, non-banking financial company, or other RBI-regulated credit provider that offers loans to Users through the WowScore Platform.
• “Personal Information” means any information relating to an identified or identifiable natural person, including sensitive personal information as defined under applicable law, including the Digital Personal Data Protection Act, 2023.
• “Borrower(s)” means Users who have been successfully disbursed a loan by a Partner through the WowScore Platform.

By using the Services, you authorise WowScore to periodically access and retrieve your Credit Information from Credit Information Companies to provide credit reports and relevant financial services.

Your consent remains valid for a period of 180 days from the date it is provided, unless withdrawn earlier by you. During this period, WowScore may periodically access and retrieve your Credit Information as described above. On expiry of the 180-day period, fresh consent will be obtained from you before any further access to your Credit Information.

You agree not to hold Credit Information Companies liable for sharing your Credit Information with WowScore. You may withdraw this consent at any time by contacting us through our registered office, website, support email, or App.

WowScore will use your Credit Information only for the purposes stated in these Terms, keep it confidential, and securely delete it when no longer required, subject to applicable legal retention requirements.

We maintain appropriate administrative, technical, and physical safeguards to protect your Personal Information. Any data breach will be handled in accordance with applicable laws and our internal procedures.

All trademarks, logos, service marks, and content on WowScore belong to the Company or its group entities and are protected by applicable intellectual property laws. You may not use, copy, reproduce, or distribute such content without prior written consent, except for personal, non-commercial use.

While using the Services, you must not:

• Violate any applicable law or encourage unlawful activities.
• Provide or access another person’s information or account without authorisation.
• Collect or misuse others’ Personal Information.
• Create fake, fraudulent, or multiple accounts, or misuse the Platform.
• Introduce viruses, harmful code, or attempt to interfere with the Services.
• Gain unauthorised access, bypass security measures, misuse passwords, or impersonate others.

You will be responsible for any loss or damage arising from your violation of these restrictions.

You agree to indemnify WowScore, its group entities, and their respective officers, directors, employees, and agents against any direct losses, damages, liabilities, or reasonable costs arising directly from your material breach of these Terms, violation of applicable laws, infringement of third-party rights, or misuse of the Platform, to the extent attributable to your acts or omissions.

You authorise WowScore and its partners to access and process your Credit Information through Credit Information Companies or other RBI-authorised agencies, as permitted by applicable laws.

Such agencies may process and share your information with authorised entities, including banks and financial institutions, as permitted by RBI regulations.

To the extent permitted by law, WowScore will not be liable for any loss or damage arising from the access, use, modification, or disclosure of your Credit Information, or for any indirect, incidental, or consequential loss.

WowScore may modify, suspend, or terminate the Services or your access to them, including for violation of these Terms, with or without prior notice. Termination will not affect rights or liabilities accrued before termination. Provisions on Intellectual Property, Indemnity, and Limitation of Liability will survive termination.

WowScore provides credit-improvement guidance, insights, and personalised recommendations to help users understand and manage their credit profile.

Credit scores and reports are determined by the relevant Credit Information Companies based on available information. Results may vary depending on individual circumstances.

WowScore does not guarantee any improvement in credit score, correction of credit history, approval of credit facilities, or any specific financial outcome.

Users are responsible for reviewing their credit information and taking appropriate decisions. The information provided by WowScore is for general guidance and is not a substitute for independent financial advice.

If you have any questions or concerns about these Terms, please contact us at:

Email

support@wowscore.ai

Phone

+91 95119 96614 / +91 95119 96615

Users may cancel their subscription at any time. Cancellation will take effect at the end of the current billing cycle, with no further charges unless the subscription is renewed.

Subscription fees are non-refundable and non-prorated, except where required by applicable law.

For queries regarding refunds or cancellations, contact support@wowscore.ai or +91 95119 96615 / +91 95119 96614.

WowScore is committed to addressing user grievances fairly, promptly, and transparently in accordance with applicable laws.

Users may raise concerns regarding the App, services, subscriptions, privacy, or other matters with our Grievance Officer:

Grievance Officer

Kunika Modi

Email

grievance@wowscore.ai

Contact

+91 90280 65621

We will endeavour to acknowledge and resolve grievances within 48 working hours of receipt. Privacy and data-related complaints will be handled in accordance with our Privacy Policy and applicable laws.

At WowScore, we respect your privacy and are committed to protecting your information. Our Privacy Policy explains how we collect, use, store, and protect information when you use our App and Services. WowScore is a credit-improvement and guidance platform offering personalised insights and recommendations. WowScore does not provide, sanction, approve, or disburse loans or credit facilities. Your information is collected and used only for legitimate service-related purposes and in accordance with that Policy and applicable laws.

The Company may update these Terms from time to time by posting the revised version on the Platform. Where required, material changes will be notified to you. Continued use of the Services after such updates constitutes acceptance of the revised Terms.